Board index Onkyo Europe CUSTOMER REQUESTS Video loss via HDMI TX-NR 838

Video loss via HDMI TX-NR 838

The go-to place for all support comments and requests regarding Onkyo Products. Please understand this is intended only for product support suggestions/ requests only (what features/ options you'd like to see implemented on your current/ future Onkyo product(s)).

Post Thu Mar 16, 2017 10:37 am

Posts: 1
I experienced video loss via HDMI for 10 15 sec and then back on.
No audio interruption just vertical stripes appears on TV.
Why is that?
I read about HDMI board problems with onkyo receivers.
Is that a sign that my HDMI board is going to die ?

Post Wed May 31, 2017 12:04 pm

Posts: 816
Hi ivaylo.stoyanov,

no thats an handshake problem. Please use an HDMI Cable that support´s 18Gbps by 600 MHz bandwidth.
Then it will be better.

Best regards
Kind regards
Customer Care

Pioneer & Onkyo Europe GmbH
Geschäftsführer: Susumu Shiotsuka, Kenji Maeyama, Akihiro Takada
Handelsregister: Amtsgericht München, HRB 44995
UST-IdNr. (VAT No).: DE 128238893


Return to CUSTOMER REQUESTS