Board index Onkyo Europe CUSTOMER REQUESTS TX-NR646 - suddenly displayed "Thermal Error"

TX-NR646 - suddenly displayed "Thermal Error"

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Posts: 3
Hello..

my fresh buyed AV-Receiver (29.Sep.16) suddenly displayed the Error Message "Thermal Error" after Cold Start.
Initial display disappears after approx. 10 min. Everything works fine except for the error message.
Nowhere to find anything about this error Message...eMmail support request without result.
The AVR have installed the current released Firmware from 31-08-2016.

I tried:
* disconnect ALL Cables (except the powercord :D )
* another Power Socket
* Factory Set
...with same result-> "Thermal Error"

Web Search let me found an YouTube Clip from France with the same Error https://www.youtube.com/watch?v=ALjJvpmsnI8 .
The Comments shows i'm not alone with THIS Problem :cry:

Has anyone any idea where this came from or how to fix the error ???

Thx...
Attachments
Thermal_error_Onkyo TX-NR646_800x600.jpg
Thermal Error
Thermal_error_Onkyo TX-NR646_800x600.jpg (52.72 KiB) Viewed 665 times


Posts: 816
Hi Sharion,

please disconnect the receiver from power and bring it to an service center, that it will be checked by an technician.
You'll find an address list of Onkyo Authorized Service Center here:

http://www.eu.onkyo.com/en/authorised-s ... s-378.html

Please get in contact and make an appointment for the device to be checked.

Best regards
Kind regards
Customer Care

Pioneer & Onkyo Europe GmbH
Geschäftsführer: Susumu Shiotsuka, Kenji Maeyama, Akihiro Takada
Handelsregister: Amtsgericht München, HRB 44995
UST-IdNr. (VAT No).: DE 128238893


Posts: 3
On Nov 15, 2016, i gave the device at the dealer for repair.
So let's see, it's on guarantee :mrgreen:

greetz


Posts: 3
Hello again,

the device has NOT been repaired but replaced by the following model (TX-NR656).
NO Information about the reasons...

Almost the same characteristics up to the missing favorites list for own Webradio stations. Unfortunately... :evil:
That was a important Buy Criteria for me...sniff

So, please Onkyo Developer/Supporter an so on:
I hope for a revision in a later Firmware-Update with THIS (Own Web-Radio Favorites) missing Feature !

Thx


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